INST450
Introduction to CRM in Salesforce
Students learn how to configure Salesforce so that they are able to collect, analyze and retrieve all of the vital information associated with their customer base. Moreover, students use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. The course offers practical hands-on learning that ensures students' job success as well as the theoretical knowledge needed to pass both Salesforce certification exams (ADM201 & Platform App Builder).
Spring 2025
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Past Semesters
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During the Spring 2020 and Spring 2021 semesters, students could choose to take some of their courses pass-fail mid-semester which skews grade data aggregated across multiple semesters.
Average GPA of 3.87 between 75 students*
* "W"s are considered to be 0.0 quality points. "Other" grades are not factored into GPA calculation. Grade data not guaranteed to be correct.